Deskhey SMS Terms and Consent

Practices using Deskhey may receive transactional SMS messages at the phone number 1-833-331-2012. These messages support day-to-day front-desk operations and include:

• Appointment confirmations
• Appointment reminders
• Secure intake links
• Follow-up communications
• Missed-call text-backs

This is a Customer Care use case, not marketing. We do not send promotional content and we do not send third-party offers through this program.

There are three ways a person consents to receive messages from Deskhey:

1. Verbal consent during a call with the Deskhey AI receptionist. The receptionist reads the full disclosure script below before capturing consent.
2. Text START to 1-833-331-2012.
3. Practice staff enrolls the patient through Deskhey's dashboard with documented patient consent on file.

Deskhey does not initiate SMS to a phone number without prior consent.

Consent to receive messages is not a condition of any purchase or service.

This is the exact disclosure the Deskhey AI receptionist reads before capturing verbal consent over the phone. The script meets CTIA Messaging Principles and Best Practices for verbal opt-in:

The receptionist only proceeds to capture the patient's mobile number after the patient explicitly says “yes” or affirmative equivalent. A “no” or any non-affirmative response routes the caller back to the standard call flow without enrolling in SMS.

The full call audio (when recording is enabled on the practice tenant) and a structured consent timestamp are retained for the required CTIA recordkeeping period.

Frequency varies based on appointment activity. Messages are transactional only and sent in response to practice operations or patient actions.

Reply STOP to opt out at any time. Reply HELP for assistance.

You may also email justin@jpworks.io to manage your messaging preferences.

Message and data rates may apply.

Your information is handled in accordance with our Privacy Policy and Terms of Service.

Deskhey does not request or transmit Protected Health Information (PHI) via SMS by default. When PHI handling is required (for example insurance verification or medical history collection), Deskhey directs users to a secure intake link rather than collecting that information by text.

Examples of the transactional messages a patient may receive:

JP Works LLC
9100 Wilshire Blvd Ste 725 E, Beverly Hills CA 90212
justin@jpworks.io
+1 818-916-8476