AI front desk for insurance and cash-pay practices
Recover the calls you miss and the patients you lost.
Deskhey answers every call live, wins back lapsed patients, and verifies insurance.
Every call your practice misses is a patient who books somewhere else. Deskhey answers live, confirms coverage before the visit, books into the schedule you already use, and brings back patients who dropped off. It works alongside your team and your software, or we set one up if you do not have it.
Answers live on phone, web, and email, plus general questions on Instagram, TikTok, and Google Business. Anything personal or health-related moves to a secure channel.
- Real-time insurance verification
- BAAs signed before go-live, HIPAA-eligible
- Works inside your existing EHR
What Deskhey does
Answers and books
Every call answered live in your practice’s voice, then booked straight into the schedule you already run.
Verifies insurance
Confirms active coverage before the visit, surfaces copay and deductible, and flags prior-auth likely. Fewer denials, less time on hold.
Wins patients back
Reaches lapsed and dropped-mid-plan patients across call, text, and email, and books them back in.
The bleed
Patients stopped leaving voicemails.
They text. They DM. They expect instant. If your line rolls to voicemail at 6am, 9pm, or on a Saturday, the patient doesn’t try again. They book with the practice that picked up. No amount of hiring covers every hour the phone rings.
of calls go unanswered at a typical practice
of callers who hit voicemail hang up and call a competitor
in new-patient revenue lost to missed calls each year
After-hours
It’s 9pm. A new patient just called.
Deskhey picked up, answered in your voice, and booked them into tomorrow’s schedule. You’ll see it in the morning.
How Deskhey works
Three parts. One front desk that doesn’t leak.
Each part closes a different leak: the math before you commit, the calls while you’re open, and every lead the moment it lands.
Revenue Predictor
Before you pay a dollar, we map your call volume, missed-call rate, booking conversion, and new-patient value, then show you on paper exactly what the next 90 days looks like for your practice.
See the math nowAI Front Desk
We install it into the schedule and EHR you already use. It picks up every call live in your practice’s voice, books patients in, handles refills and intake, and runs after-hours, all on HIPAA-eligible infrastructure under BAA.
Lead Capture Loop
Every channel (phone, web forms, Instagram and TikTok DMs, Google Business) gets a response in seconds, and a missed call gets a text back before the patient redials. Personal details move to a secure channel.
What we run
Three modules. Start with one.
Most practices begin with the Front Desk, then add Reactivation and Insurance Verification. We run the math on your numbers on the call.
Deskhey Front Desk
Every call answered live and booked into the schedule you already run. Verifies insurance, handles refills and intake, and covers after-hours, in your practice’s voice and under BAA.
See it on a callDeskhey Reactivation
Brings back lapsed, recall-due, and dropped-mid-plan patients who opted in, across call, text, and email. Starts with a free analysis of your inactive list.
See it on a callDeskhey Insurance Verification
Confirms active coverage and flags prior-auth likely. Included when your system supports it, added when it does not.
See it on a callWant all three plus paid media run for you? That is the full build, where we run the whole funnel for you, end to end.
Insurance
Coverage, checked before the patient walks in.
Deskhey checks coverage the moment a patient books. Your front desk stops living in payer portals and on hold, and you stop eating denials for coverage that lapsed. On a compatible scheduling or EHR system, we connect a real-time eligibility check during onboarding, across a 3,600+ payer network. If your system already runs eligibility, we connect to it; if it does not, we set it up.
We confirm coverage and surface your benefits. We do not quote a guaranteed patient balance or handle prior-auth submission, those stay with your team and biller.
- Coverage
- Active
- Copay
- $30
- Deductible left
- $420
- Visits used
- 8
- Prior auth
- Likely
300+inactive
patients
- LapsedNo visit in 6+ months
- Recall-dueOverdue for a routine visit
- Dropped mid-planStopped a care plan halfway
Illustrative. Your free analysis returns the real count from your list.
Reactivation
The patients you already have are your next 100 appointments.
Most practices sit on hundreds of patients who lapsed, are due for recall, or stopped a care plan halfway. Deskhey reaches them across call, text, and email in your practice’s voice, and books them back in. The same AI that answers your phones, now working your back-book. It only reaches the patients who opted in to hear from your practice, across the channels they agreed to, and a single opt-out stops all of it.
Integrations
Keep your system. We work inside it.
No rip-and-replace. Deskhey is compatible with the scheduling and EHR systems you already run, and hands off to the channels your team already watches.
Compatible scheduling & EHR
- Boulevard
- Mindbody
- Square Appointments
- ChiroTouch
- Jane
- Genesis
- athenahealth
- Open Dental
Alerts your team
- Slack
- Microsoft Teams
- SMS
- Telegram
- Zapier
Connects a real-time eligibility check across a 3,600+ payer network, set up during onboarding.
Don’t see yours? We are compatible with many more, and connect your exact setup during onboarding. Just tell us what you run.
Who it’s for
Built for practices that live on the phone, insurance or cash-pay.
Best fit for high-call-volume practices at 1-10 providers, where a single missed call is worth hundreds today and thousands over a patient’s lifetime.
- Chiropractic & PT
- Personal-injury & auto-injury
- Primary care & small specialty
- Dental
- Med spas & aesthetics
- Dermatology & plastics
- IV therapy & wellness
- Women’s health
ROI calculator
See the revenue you are leaving on the table.
Two conservative levers. Drag your numbers, then add them up. On the call we run them against your real data.
Missed-call recovery
Your numbers
Booking rate spans the realistic callback band: a next-day human callback at the low end, and Deskhey answering within 60 seconds near the top. We default to a conservative 20%, with the slider open to 25% for a best-case instant-answer read.
Recovered revenue, per year
That’s about 6.6 new patients a month, booked from calls you’re missing right now.
How this is calculated
- New patients booked, per month
- 30 calls × 25% × 20% × 20% × 22 days= 6.6
- Revenue, per month
- 6.6 × $1,200= $7,920
- Revenue, per year
- $7,920 × 12 months= $95,040
Reactivation
Assumptions set for Aesthetics.Your back-book
Reactivation revenue, per year
About 30 patients booked back per campaign, 2 times a year.
How this is calculated
- Patients booked back, per campaign
- 300 × 10%= 30
- Revenue, per campaign
- 30 × $350 × 100% collected= $10,500
- Revenue, per year
- $10,500 × 2 campaigns= $21,000
Lifetime upside, illustrative. A recovered patient who resumes care is often worth 3 to 6x that first visit over the following year or two, depending on retention. We keep it out of the number above on purpose.
Combined recovered revenue, per year
Missed-call recovery protects new patients going forward. Reactivation recovers patients you already have.
A conservative estimate from the numbers you set, on average ticket rather than lifetime value. PI and chiro apply an 85% collection assumption. Your real figures come from your data on the call.
Trust & compliance
Built for medical, from day one.
The compliance questions you would ask a vendor, answered before you ask them.
HIPAA-eligible infrastructure
Calls and patient data run on HIPAA-eligible infrastructure, not a consumer chatbot.
BAAs signed before go-live
We execute a Business Associate Agreement before a single call is answered.
Never used to train AI models
Patient data is never used to train AI models, and anything that needs PHI is collected through a secure link rather than an open channel.
We stand behind go-live
A scoped launch plan with clear milestones, so you know exactly what live looks like.
Questions
The questions owners ask before they switch.
Straight answers on timing, compliance, your schedule, and what going live actually looks like. Anything we missed, we will cover on the call.
Let’s run your numbers, live.
Tell us where to reach you and we’ll set up a call: what you’re losing now, and what 90 days with Deskhey in place looks like.